5 Simple Techniques For Telus customer service
5 Simple Techniques For Telus customer service
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• I was bounced among several brokers, my calls were disconnected, And that i obtained inconsistent facts concerning my contract and discount rates.
Back again in the day, you experienced a choice of companies. Now Now we have megacorps that swallow each alternate preference up so you're remaining with three decisions spanning an entire state, all of which collude with eachother to extort It truly is customers.
I'm looking to renew my Net service after the two calendar year deal expired. We also have essential cable which I hardly ever use and need to get rid of. It is actually impossible To do that on line, plus the cell phone number for support is very well concealed. I ultimately received it from a reseller. I known as the quantity, and listened to AI attempt to acquire me to make it happen on-line, but you can't prevent employing a service on the web.
I needed to Get hold of CS now with Chat plus the Section I want to speak to is only readily available by phone. The CS on Chat arranged a call again at an arranged time slot. When that Section named me later I got anything sorted out.
• In my discussion with Juan from your loyalty staff, I had been falsely accused of getting discriminatory when I referenced another Section, which was very offensive and uncalled for. Juan later apologized, indicating the knowledge was completely unacceptable.
I'm crafting to express my deep dissatisfaction With all the customer service I gained although aiming to make clear the main points of my new agreement and reductions. My recent expertise has remaining me emotion discouraged, undervalued, and concerned about your crew's General high-quality of support.
I'm told to talk to Loyalty and determination and nevertheless acquiring no in which. I've managed to speak to 2 individuals who termed by themselves professionals from the Philippines, who could not support me.
I have not been so discouraged with a business. It can be not possible to get responses from Telus. My Invoice has become improved numerous moments considering the fact that signing up with them a yr ago following a promoter came to our doorway and drew us in with engaging offers. She even explained Telus would buy Shaw's contract penalty to move us above. I regret just about every next of shifting. It will require up the majority of the afternoon to talk with anyone at Telus. Maintain periods estimate an hour or so only to get forwarded to another person and placed on hold for an additional hour. My agreement arrangement reveals what my Monthly bill really should be but they arbitrarily transform my Invoice to a hundred.
Telus telus billing support has messed up on my bill various moments during the pastfew months. A short while ago by charging me 3 situations for the provide it again which was previously returned. Then chose to go ahead and change three of my plans on their own. 1st agent I spoke to was good and tried out difficult to take care of The difficulty. He even contacted loyalty that will help. They in no way identified as. I tried to contact myself and was maintain permanently so I hung up. Tried out An additional agent he mentioned he would transfer me to loyalty than proceeded to receive upset since I wouldn't permit him to finish the decision when he reported he could not transfer me.
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Moreover, I had been disconnected numerous occasions when endeavoring to speak with support and perhaps left on maintain without having resolution.
Hello @Ben708 we certainly price your loyalty with us and we want to assistance. You should keep an eye on your inbox for your concept from us
Seems like all we can do now is air our grievances over a public Discussion board in the hopes of someone in a position of authority can actually do some thing about it.
Yeah, I’m binding by a two 12 months contract sad to say, I’m only four months in, but I did get someplace. I guess The chief Business office named me these days so I've a cell phone dialogue with him in one hour. We’ll see how that goes.